Diagnose
Go inside the operation, understand how the work actually happens, and identify the constraint.
Find the constraint. Fix what matters.
When something isn't working, Hillstead finds what's creating drag, redesigns the work, and stays through implementation.
Experience spanning venture-funded startups to Fortune 500 organizations.
Growth exposes the operating model.
What shows up first is usually downstream from the real constraint.
Structure
The business has outgrown the people and structure supporting the work.
Process
Work depends on manual steps, workarounds, and institutional knowledge.
Systems
Technology has accumulated without becoming a coherent system.
Visibility
Leadership lacks reliable information to make decisions.
A clear path from diagnosis through adoption.
Design
Build the right solution around the business: process, systems, structure, reporting, or accountability.
Implement
Work alongside the team, measure the result, and make sure the change holds.
Engagement model
Defined 6-12 week projects. Address the constraint, implement the change, then exit or move to what matters next.
Results delivered across organizations.
40+Market launches
$230MNew revenue
$450M+Delivered improvement initiatives
8-15%Productivity gains
Senior attention from start to finish.
“I help growing businesses figure out what is creating drag in their operations, then work with them to fix it.”
I work directly with leadership and their teams to understand what is actually happening, determine what needs to change, and stay through implementation.
My background spans operations, finance, strategy, systems, and implementation across growing businesses and complex organizations. That range lets me follow the problem rather than force it into a predefined service offering.